Austria


 

Traveler & Transaction Services

CWT offers best-in-class services and assistance to travelers and optimizes the processing of simple and complex transactions.

CWT works with its clients to ensure access to appropriate content at attractive prices, drive online adoption and automation, deliver high-touch services where needed, and define and implement the service configuration that will best meet these objectives.

For both on- and offline bookings, CWT ensures that, in accordance with their travel policy, clients have access to the appropriate supplier inventory–scheduling, fares and availability–and the most competitive pricing. As regular audits have demonstrated, CWT clients obtain significantly lower fares and rates than those found on the Internet.

As a leader in online booking, CWT is both a developer and an integrator of market-leading online solutions that maximize efficiency when processing simple transactions. CWT also has significant experience helping clients rapidly drive online adoption.

CWT has more than 18,000 experienced and continuously trained counselors to assist travelers with complex bookings and special services. CWT traveler services include access to a wealth of information through an online travel portal; 24/7 emergency support; VIP services; mobile delivery of alerts and itineraries; and visa, passport, currency and insurance services.

CWT provides a range of service configuration options.

CWT confers with clients to define and implement the service configuration that best satisfies their requirements for savings and service, while meeting the needs of business travelers. CWT provides a range of options, including on-site locations, and “near-shore” business travel centers operating in low-cost locations within a particular country and staffed with native-speaking employees.with native-speaking staff in locations offering lower costs within a particular country, and nNetworked service centers, where native-speaking local experts with access to relevant content handle booking requests from multiple locations that have been are channeled and specifically routed their way, provide another alternative. Other alternatives include Establishing regional service centers and online fulfillment centers is also possible.

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Our approach

CWT works with its clients to:

  • Define the desired service requirements of the various stakeholders within their company
  • Define, implement and continuously optimize the service configuration and workflow processes that will best support their company and their travelers and drive operational efficiencies
  • Ensure access to appropriate content at attractive prices in accordance with their travel policy
  • Optimize the efficiency of simple bookings, in particular by driving online adoption and automation
  • Deliver high-quality services for complex itineraries and special requirements
  • Provide a suite of enhanced traveler services that improve the traveler's experience