Australia

 

Australian Testimonials

In our first 12 months of working with Carlson Wagonlit Travel, our direct travel costs related to suppliers and rates reduced by over 30%, which was a hard act to follow. We then moved our focus to the indirect costs and process re-engineering. By using their Client Diagnostic Tool, we have now reduced our internal processing costs from $382.94 per trip down to $94. With over 2,600 trips being processed each year, that’s a saving of over $750,000 and we still have a way to go."

 

What a breath of fresh air dealing with the CWT team has been. I attribute their success to our Account Manager who has been entrenched with our travel needs from day one. From transferring operations from another service provider in less than one month, to negotiations with airlines and hotels as well as proactive recommendations as a result of monitoring our travel spend and patterns, the training program in place has ensured wide communication and maximum buy in from all stakeholders." 

 

             During a period of immense pressure and worldwide panic which September 11th created, we were greatly indebted to the services of Carlson Wagonlit Travel, who were part of our crisis group. They made personal contact with everyone affected and ensured their safe trip back to Australia, providing regular updates and reassurance for us and the families involved. They were available 24 hours a day for the whole period it took to get everyone home and nothing was ever too much trouble."    

 

                    I am not a Travel Manager but I know what I want - I want them to add value to my business and we've achieved this through working with the experts at Carlson Wagonlit Travel for the last 7 years."

 

Carlson Wagonlit Travel (CWT), through Trevor Stevens and more recently his close-knit Concierge Services team, has offered me exemplary travel booking and coordination services since 1998.  When Trevor Stevens was first engaged as my travel consultant, I was the Chairman and Chief Executive of Australia’s largest gold producer. My role required extensive travel, both internationally and domestically as I was “on the road” for a large percentage of my time. After leaving the company, I retained Trevor as my travel consultant as I had come to trust him implicitly. He understands the complexities of my schedule and how that impacts on my travel requirements. It is my understanding that CWT even now still retain the company as one of their larger clients. The fact that a foreign company retained a locally based travel agency branch following a large takeover is testimony to the wonderful service they provide and present their expertise.  Trevor and his team provide an attention to detail that is above and beyond any other corporate travel agency I have used in the past. Their knowledge and ability to problem solve even the most unusual travel requests is excellent.  Even now, although I have recently relocated to London to head a new mining investment and finance company, I have retained Carlson Wagonlit Travel as my primary travel provider as me and my secretarial staff rely so heavily on their services. I would not hesitate to recommend CWT’s Concierge Services division to any organisation that demands the highest levels of expertise and confidentiality with regards to their travel requirements. “ The account management review process allows our company to gain a complete understanding of our total travel spend through consolidated reporting. They can tell us anything we need to know, from forecasting expenditure trends and highlighting areas of savings missed and achieved to advising us on our policies and managing their compliance. Our Account Manager also advises us on strategies for process improvement. I am not a Travel Manager but I know what I want - I want them to add value my business and we’ve achieved this through communication and the use of the experts at Carlson Wagonlit Travel to manage our business”

 

Our goal at the end of last year was to find an agency that could manage the arrangements for a large group to ensure our trip would be a complete success. Thank you! Thank you! Thank you! You achieved all of the above. Our customers mentioned how easy it was to extend their travel arrangements and the professional manner in which their arrangements were handled. We also received various feedback from our customers regarding how fantastic our trip was and how much they all enjoyed themselves. We simply could not have wished for a better outcome."  

 

Without doubt the commitment and proactive approach of CWT’s entire local and global team has reaffirmed to us that we are working with the leaders in Travel Management. A recent example of this is our global drive with our online booking tool. The support, advice and internal drive we receive from CWT has been ongoing in assisting our travellers in using the tool. As a result, we have seen utilisation steadily climb to our current level of 65% across our total travel spend. 

 

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