Australia
Program Optimisation
CWT offers a variety of products and services to help clients optimise their travel program and savings.
CWT works with clients to generate and consolidate timely, relevant data that is the foundation of travel program optimisation. CWT also assesses clients’ travel programs by analyzing performance for each of the eight key levers to effective travel management. This assessment includes benchmarking against best-in-class performance to help clients identify successful practices, as well as opportunities for improvement. Together, CWT and its clients then define performance targets, priorities and action plans, which are translated into measurable results that are continuously monitored to drive progress.
CWT leverages its people and its technology to drive program optimisation.
Web-based global reporting enables clients to more effectively analyze and manage their travel program. CWT has also developed a one-stop, multilingual, web-based tool, the CWT Program Management Centre, to help clients easily access information and streamline the management of their travel program. Customised dashboards that monitor key performance metrics, coupled with integrated data from a variety of sources - pre-trip bookings, post-trip data and credit card expenses - help travel managers and procurement professionals track and optimise their travel program on an ongoing basis. Reflecting its best-in-class properties, the CWT Program Management Centre won an Innovation Award at the 2008 Business Travel Show in London.
CWT has more than 1,000 professionals around the world who are responsible for analyzing travel programs and implementing program optimisation strategies. They include travel program managers, as well as subject matter experts in technology, supplier sourcing, booking and fulfillment and change management. At the point of sale, CWT travel consultants also help optimise travel programs by providing travellers with information and booking alternatives, enabling them to consistently comply with their company's travel policy. Furthermore, the CWT Travel Management Institute conducts in-depth research into the eight levers to effective travel management, providing clients with actionable insights and best practices they can use to optimise their travel program.
