Belgium


 

Professional Solutions

The Business Travel Center – our business office close to you

In this service configuration, Carlson Wagonlit Travel serves your travelers in all company locations from a CWT Business Travel Center (BTC). A permanent team that is well informed on your personal requirements forms your central contact point. These requirements might include your current travel guidelines, instructions you issue at short notice, or the preferences of your frequent travelers.

All BTCs are equipped with the latest technology and work in accordance with efficient, ISO-certified processes. The regular analysis of customer demands, a comprehensive quality management concept and qualified employees ensure you a high level of personalized service.

Your CWT travel counselors have thorough knowledge of the rates offered by the various providers and of your requirements and travel policy, allowing them to book the least expensive options without having to first spend a long time searching.

 

The Implant – the travel division inside your company

With this very individualized service configuration, employees of Carlson Wagonlit Travel serve your travelers from an Implant office on your premises.
Your CWT team is always up-to-date on your latest requirements, including your current travel policy, instructions you issue at short notice or the preferences of your frequent travelers. Implants are equipped with state-of-the-art technology and work in accordance with efficient, ISO-certified processes. The regular analysis of customer demands, a comprehensive quality management concept and qualified employees ensure you a high level of personalized service.

 

The e Center & Multi Service Center (MSC)– service for cross-national travel volumes

The e Center and MSC are an effective and efficient travel management model for companies with cross-national travel volumes, offering rapid, high-quality services for travelers at all locations. At the same time, this option allows for exact tracking of productivity, service level and costs. With a combination of agent-supported online bookings and telephone reservations, the e Center and MSC concept offers new options to optimize your travel budget.

Savings are based on a high degree of automation, user-friendly interfaces and process optimization while maintaining the best possible service quality. The e Center and MSC language is English and requests can be made by telephone or via an online booking tool. The travel counselors receive intensive training to make sure they are able to rapidly process both telephone and online requests. With the help of a quality assurance system, they find the best connection at the best price and transfer this data to the automated ticket generator, which also takes care of sending the tickets to the traveler. In the case of electronic tickets, the booking certificate is deposited for pick-up directly at the ticket machine.

 

NSC (Networked Service Center)

The NSC offers services for international customers that require full control over processes and mandate travel compliance. The NSC is configured for customers having at least 50% Online uptake. The objectives are control, compliance, flexibility and reporting with taking into consideration languages, local content, efficiencies/cost and designated client teams.  

 

Proximity Agencies - the agency in your region

The proximity agency is providing different travel solutions from leisure to business travel. This kind of agency is present in all major cities and offers a flexible service to serve all kind of business customers from SME till large companies.