Contact Us

Do you have a question about business or vacation travel? We have the answer. Please select the option so we can get you through to the right person.


Do you need to make a new booking or make a change to an existing reservation?

If you are an existing CWT Business Traveller and need to make a change to your reservation or make a new booking, please contact your local CWT office — contact information can be found on your itinerary.

  • If you have an itinerary with your 1-800 number, use it — this will be fastest.
  • If you do not have an itinerary, call your company travel department or visit your company intranet for travel procedures.


After Hours Emergency?
If you are en route and require emergency assistance, call 1-866-361-5078.


CWT Help Desk for Business Travellers

If you need a password reset or are having technical difficulty, please contact the CWT help desk at 866-299-7374 or email They can further assist you.




If you are an existing CWT vacation traveller and require emergency assistance please call your travel consultant/branch office directly for assistance.


Are you an RBC Rewards traveller?

For your vacation travel needs or information on the RBC Rewards® program, please visit or call 1-800-CARLSON.


® Registered trademark of Royal Bank of Canada. Used under license.


Care to share your vacation travel experience?

If you are an existing vacation traveller and need assistance or would like to share your travel experience, please email:


We would like the opportunity to speak to you regarding the many ways in which CWT can help you with your business travel needs. To set up a personal appointment, please call: Maria D’Souza at (905) 670-2561 or


General Inquiries

For general information about CWT Canada, please call:

(905) 740-3500 between 9 a.m. and 5 p.m. Eastern time, Monday-Friday


Media Inquiries

Journalists should contact: Michelle (Surkamp) Claypool

+1 763 614 1437 or refer to our Media Relations Contact page.


Supplier Inquires

If you are an existing CWT supplier, or would like to find out more about becoming one, and have other queries, please contact:



To learn more about career opportunities at Carlson Wagonlit Travel, visit our Careers page.


None of these?

To find out your branch contact details, or if your enquiry doesn’t fit into one of the above, please call our main reception: 905-740-3500.



CWT Canada Headquarters

2425 Matheson Boulevard East 
Suite 600
Mississauga, ON L4W 5K4