Canada
Overview
CWT offers best-in-class services and assistance to travellers and optimizes the processing of simple and complex transactions.
CWT works with its clients to ensure access to appropriate content at attractive prices, drive online adoption and automation, deliver high-touch services where needed, and define and implement the service configuration that will best meet these objectives.
For both on- and offline bookings, CWT ensures that, in accordance with their travel policy, clients have access to the appropriate supplier inventory-scheduling, fares and availability-and the most competitive pricing. As regular audits have demonstrated, CWT clients obtain significantly lower fares and rates than those found on the Internet.
As a leader in online booking, CWT is both a developer and an integrator of market leading online solutions that maximize efficiency when processing simple transactions. CWT also has significant experience helping clients rapidly drive online adoption.
CWT has more than 18,000 experienced and continuously trained counselors to assist travelers with complex bookings and special serices. CWT traveler services include access to a wealth of information through and online travel portal; 24/7 emergency support; VIP services; mobile delivery of alerts and itineraries; and visa, passport, currency and insurance services.
CWT provides a range of service configuration options.
CWT confers with clients to define and implement the service configuration that best satisfies their requirements for savings and service, while meeting the needs of business travelers. CWT provides a range of options, including on-sitre locations, "near-shore" business travel centers with native-speaking staff in locations offering lower costs within a particular country, and networked service centers where native-speaking local experts with access to relevant content handle booking requests from multiple locations that have been channeled and specifically routed their way. Other alternatives include regional service centers and online fulfillment centers.
