Hungary
Quality Management
Building on our attributes, Operational Excellence is the key to achieving our goals. We are permanently monitoring our service quality and customer satisfaction. Therefore, we optimize customer service and quality. Since November 1998, Carlson Wagonlit Travel Hungary is certified according to MSZ EN ISO 9001:2000, the scope of supply is “Corporate travel management”. By attaining this certificate, Carlson Wagonlit Travel has met the standard of an international norm and ensures its ability to deliver quality.
Carlson Wagonlit Travel regularly carries out analyses of customer satisfaction with the
Internet tool “
CWT Customer Satisfaction Survey“ to constantly monitor service quality and
customer satisfaction. When analyzing the booking and travel behaviour of travellers, we can
identify possible sources for additional cost saving measures for our clients. Furthermore,
customers evaluate CWT's service, the professional and personal competence of Carlson Wagonlit
Travel employees as well as the product and service offering. As a result, a constant control and
quantifiable evaluation of CWT's performance takes place and tangible measures for the improvement
of certain areas can be initiated.
