Netherlands


 

Program optimization

Overview

CWT offers a variety of products and services to help clients optimize their travel program and savings.

 

CWT works with clients to generate and consolidate timely, relevant data that is the foundation of travel program optimization. CWT also assesses clients’ travel programs by analyzing performance for each of the eight key levers to effective travel management. This assessment includes benchmarking against best-in-class performance to help clients identify successful practices, as well as opportunities for improvement. Together, CWT and its clients then define performance targets, priorities and action plans, which are translated into measurable results that are continuously monitored to drive progress.

 

CWT leverages both its people and its technology to drive program optimization.

 

Web-based global reporting enables clients to more effectively analyze and manage their travel program. CWT has also developed a one-stop, multilingual, Web-based tool, the CWT Program Management Center, to help clients easily access information and streamline the management of their travel program. Customized dashboards that monitor key performance metrics, coupled with integrated data from a variety of sources–pre-trip bookings, post-trip data and credit card expenses–help travel managers and procurement professionals track and optimize their travel program on an ongoing basis. Reflecting its best-in-class properties, the CWT Program Management Center won an Innovation Award at the 2008 Business Travel Show in London.

 

CWT has more than 1,000 professionals around the world who are responsible for analyzing travel programs and implementing program optimization strategies. They include travel program managers, as well as subject matter experts in technology, supplier sourcing, booking and fulfillment, and change management. At the point of sale, CWT travel counselors also help optimize travel programs by providing travelers with information and booking alternatives, enabling them to consistently comply with their company’s travel policy. Furthermore, the CWT Travel Management Institute conducts in-depth research into the eight levers to effective travel management, providing clients with actionable insights and best practices they can use to optimize their travel program.