United Kingdom
Programme Optimisation
Overview
CWT offers a variety of products and services to help clients
optimise their travel programme and savings.
CWT works with clients to generate and consolidate timely, relevant data that is the
foundation of travel programme optimisation. CWT also assesses clients’ travel programmes by
analysing performance for each of the eight key levers to effective travel management. This
assessment includes benchmarking against best-in-class performance to help clients identify
successful practices, as well as opportunities for improvement. Together, CWT and its clients then
define performance targets, priorities and action plans, which are translated into measurable
results that are continuously monitored to drive progress.
CWT leverages its people and its technology to drive program
optimisation.
Web-based global reporting enables clients to more effectively analyse and manage their
travel programme. CWT has also developed a one-stop, multilingual, Web-based tool, the CWT
Programme Management Centre, to help clients easily access information and streamline the
management of their travel programme. Customised dashboards that monitor key performance metrics,
coupled with integrated data from a variety of sources–pre-trip bookings, post-trip data and credit
card expenses–help travel managers and procurement professionals track and optimise their travel
programme on an ongoing basis. Reflecting its best-in-class properties, the CWT Programme
Management Centre won an Innovation Award at the 2008 Business Travel Show in London.
CWT has more than 1,000 professionals around the world who are responsible for analysing
travel programmes and implementing programme optimisation strategies. They include travel programme
managers, as well as subject matter experts in technology, supplier sourcing, booking and
fulfillment, and change management. At the point of sale, CWT travel counselors also help optimise
travel programmes by providing travellers with information and booking alternatives, enabling them
to consistently comply with their company’s travel policy. Furthermore, the CWT Travel Management
Institute conducts in-depth research into the eight levers to effective travel management,
providing clients with actionable insights and best practices they can use to optimise their travel
programme.
Our approach
CWT has nearly 1,000 professionals around the world helping clients optimise their travel
programme.
CWT can work with its clients to:
-
Generate and consolidate the data that is the foundation to optimising a travel programme
-
Assess their travel programme based on each of the eight key levers to effective travel management, establishing current performance analyses and opportunities for improvement
-
Define the desired performance targets and the related priorities and action plans
-
Translate the defined strategies into measurable results, ensuring execution through all booking channels
-
Monitor travel programme compliance and performance, tracking progress and driving continuous improvements
