United Kingdom

Traveller And Transaction Services

Overview

CWT offers best-in-class services and assistance to travellers and optimises the processing of simple and complex transactions.

CWT works with its clients to ensure access to appropriate content at attractive prices, drive online adoption and automation, deliver high-touch services where needed, and define and implement the service configuration that will best meet these objectives.

For both on- and offline bookings, CWT ensures that, in accordance with their travel policy, clients have access to the appropriate supplier inventory–scheduling, fares and availability–and the most competitive pricing. As regular audits have demonstrated, CWT clients obtain significantly lower fares and rates than those found on the Internet.

As a leader in online booking, CWT is both a developer and an integrator of market-leading online solutions that maximise efficiency when processing simple transactions. CWT also has significant experience helping clients rapidly drive online adoption.

CWT has more than 18,000 experienced and continuously trained counsellors to assist travellers with complex bookings and special services. CWT traveller services include access to a wealth of information through CWT Portal, a central gateway to all CWT online services; 24/7 emergency support; VIP services; mobile delivery of alerts and itineraries; an interactive travel itinerary that provides useful information on a variety of travel-related topics; and visa, passport, currency and insurance services. CWT Portrait, which enables travellers to easily update and manage their profile, plays an important role in ensuring that bookings are properly made and in keeping with traveller preferences and special requests.

CWT provides a range of service configuration options.

CWT confers with clients to define and implement the service configuration that best satisfies their requirements for savings and service, while meeting the needs of business travellers. CWT provides a range of options, including on-site locations, “near-shore” business travel centres operating in low-cost locations within a particular country and staffed with native-speaking employees. Networked service centres, where native-speaking local experts with access to relevant content handle booking requests from multiple locations that are channelled and specifically routed their way, provide another alternative. Establishing regional service centres is also possible.

Our approach

CWT works with its clients to:

• Define the desired service requirements of the various stakeholders within their company
• Define, implement and continuously optimise the service configuration and workflow processes that will best support their company and their travellers and drive operational efficiencies
• Ensure access to appropriate content at attractive prices in accordance with their travel policy
• Optimise the efficiency of simple bookings, in particular by driving online adoption and automation
• Deliver high-quality services for complex itineraries and special requirements
• Provide a suite of enhanced traveller services that improve the traveller's experience