Emergency Assistance

If you are a CWT traveler with last-minute, after-hour changes and emergencies while travelling, please call one of the numbers outlined below:

EMEA Travelers

For Europe, Middle East and Africa Travelers , please use the following emergency contact number:

Heathrow 24-Hour Service Center 
+44 208 757 9000

US & Canadian Travelers

Corporate/Business Travelers:

Select the option that most closely describes your situation:

  • If you have an itinerary with your 1-800 number, use it — this will be fastest.
  • If you do not have an itinerary, call your company travel department or visit your company intranet for travel procedures.
  • If you are enroute and require emergency assistance, call 1-866-361-5078.
  • For non-emergency corporate travel inquiries, click here.


Military & Government Travelers

  • If your travel office is open, call them— this will be fastest.
    • To find your travel office telephone number, click here. Type the agency or duty station that issues your travel orders in the Search box.

  • If your travel office is closed and you are enroute, use the telephone numbers below:
    • USA: 1-866-576-4635
    • Germany: 0800 826-8960
    • Italy: 800 870813
    • Belgium: 0800 72775
    • Netherlands: 0800 022-4413
    • United Kingdom: 0500 893643

     

 

Latin America Travelers


Argentina
Toll free calls within Argentina 0800-122-CWT0 (2980)
For calls outside Argentina 00 54 11 5555-2295
We assign Mobil phones to attend all the emergencies of our clients (National service).

Brazil
Heathrow Emergency Service Center (44) 208 757 9000 & US 24H Assistance (1) 800 315 0375. We assign mobile phones.

Chile
Heathrow Emergency Service Center (44) 208 757 9000 & US 24H Assistance (1) 800 315 0375.

Colombia
Heathrow Emergency Service Center (44) 208 757 9000 & US 24H Assistance (1) 800 315 0375. We assign mobile phones to attend all the emergencies of our clients (National service).

Mexico
Heathrow Emergency Service Center (44) 208 757 9000 & US 24H Assistance (1) 800 315 0375.

Peru
Local Emergency Service: 51 1 9995-0783 (out of time working hours only). Available for, any information from day of travel; fligths departure time or delays and any emergency.
For International Assistance: Heathrow Emergency Service Center (44) 208 757 9000 & US 24H Assistance (1) 800 315 0375.

Asia Pacific Travelers


Australia
1300 302 578 - toll free within Australia only
+61 2 8666 1714 - outside Australia

China, Hong Kong, India, Indonesia, New Zealand, Singapore, Thailand
Heathrow Emergency Service Center (44) 208 757 9000

Japan
Contact the local offices

For all other countries (partners), please click here



A call to the Emergency Service Center may result in additional cost. Please verify with your travel manager.