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Emergency Assistance

If you are a CWT traveler with last-minute, after-hour changes and emergencies while travelling, please call one of the numbers outlined below:

EMEA Travelers

Travelers from Europe, please use the following emergency contact number:

Emergency Service Center 
+44 203 353 0952

Travelers from Middle East and Africa, please use the following emergency contact number:

Emergency Service Center 
+44 203 353 0954

US & Canadian Travelers

Corporate/Business Travelers:

Select the option that most closely describes your situation:

  • If you have an itinerary with your 1-800 number, use it — this will be fastest.
  • If you do not have an itinerary, call your company travel department or visit your company intranet for travel procedures.
  • If you are enroute and require emergency assistance, call 1-866-361-5078.
  • For non-emergency corporate travel inquiries, click here.


Military & Government Travelers

  • If your travel office is open, call them— this will be fastest.
    • To find your travel office telephone number, click here. Type the agency or duty station that issues your travel orders in the Search box.

  • If your travel office is closed and you are enroute, use the telephone numbers below:
    • USA: 1-866-576-4635
    • Germany: 0800 826-8960
    • Italy: 800 870813
    • Belgium: 0800 72775
    • Netherlands: 0800 022-4413
    • United Kingdom: 0500 893643

     

 

Latin America Travelers


Argentina
Toll free within Argentina 0800-122-2980
Calls outside Argentina +5411-5555-2295

Brazil
Heathrow Emergency Service Center:
+44 203 353 0956
US 24H Assistance: (1) 800 315 0375. We assign mobile phones.

Chile
Heathrow Emergency Service Center:
+44 203 353 0956
US 24H Assistance: (1) 800 315 0375.

Colombia
Heathrow Emergency Service Center:
+44 203 353 0956
US 24H Assistance (1) 800 315 0375. We assign mobile phones to attend all the emergencies of our clients (National service).

Mexico
Heathrow Emergency Service Center:
+44 203 353 0956
US 24H Assistance (1) 800 315 0375.

Peru
Local Emergency Service: 51 1 6101621 (out of time working hours only). Available for, any information from day of travel; fligths departure time or delays and any emergency.
For International Assistance: Heathrow Emergency Service Center:
+44 203 353 0956
US 24H Assistance (1) 800 315 0375.

Asia Pacific Travelers


Australia
1300 302 578 - toll free within Australia only
+61 2 8666 1714 - outside Australia

China
400 887 7076 - call within China
+86 10 5929 3999 - call from overseas

Hong Kong, India, Indonesia, New Zealand, Singapore, Thailand
Heathrow Emergency Service Center:
+44 203 353 0957

Japan
Contact the local offices

For all other countries (partners), please click here



A call to the Emergency Service Center may result in additional cost. Please verify with your travel manager.