- CWT at a Glance
- The Changing Face of Travel Management
- Delivering the Perfect Trip
- Innovation at CWT
- Core Values
- Responsible Business
- Organizational Structure
- Worldwide Presence
More than a century of milestones
Now - 2011
- In January, President and CEO Doug Anderson is named foundational board chair for the Global Business Travel Association (GBTA) Foundation, the education and research arm of GBTA.
- In June, Carlson enters into a definitive agreement with JPMC to acquire full ownership of CWT, heralding an exciting new chapter for the company.
- In November, CWT announces its corporate innovation team, dedicated to further driving and developing a company-wide culture of innovation.
- In April, CWT Meetings & Events announces its entry into China's rapidly growing meetings and events market.
- In September, CWT wins the GBTA Project ICARUS Europe travel supplier outstanding achievement award 2013 – intermediary, for the CWT Travel Stress Index.
- In January, CWT celebrates 10 years in China, and renews its joint venture relationship with China Air Services for a further 10 years.
- In October, CWT Acquires WorldMate, Leader in Mobile Travel Technology and also wins ‘Best Corporate Travel Agency 2012’ in the TTG Travel Awards.
- In August, CWT Acquires AC Events in Ireland.
- In July, CWT releases its 2013 Travel Price Forecast providing price projections for every region of the world, as well as country - and local-level expectations for those markets to which CWT clients most frequently travel.
- In July, CWT To Go TM, our mobile app, wins the 2012 Global Business Travel Association (GBTA) award for innovation of the year in the category of "Outstanding apps" - voted for by business travelers.
- In June, the CWT Travel Management Institute publishes its latest in-depth research report: Mastering the Maze: a Practical Guide to Air and Ground Savings, which details how customers can achieve further savings in their travel programs.
- In June, CWT Travel Stress Index is being developed to help companies quantify the cost of the stress that employees may incur from traveling and use it to help companies make better travel policy decisions.
- In April, CWT Solutions Group launches a rebranding initiative with a new logo, new website, and a new graphic identity in order to create a clear image as a leading organization offering market-leading solutions with proven methodologies and an ingenuity that brings innovation into the equation.
- In April, CWT launches CWT Meeting Optimizer, a tool which helps individual organizers and professional meeting planners easily find the best location for a meeting of any size and helps travel managers better understand what their companies are spending on meetings.
- In March, CWT strengthens its partnership with iJET International, a leading provider of global intelligence and operational risk management, and expands its CWT Safety and Security offering to help companies better protect their business travelers.
- In October/November, CWT expands its presence in Latin America with two acquisitions: Centenial Group, its partner in Costa Rica since 2004, in October, and Net Tour Viagens E Turismo LTDA (Net Tours) in Brazil in November.
- In September, CWT is recognized as the "Most Admired Travel Management Company" by readers of The Beat, an online travel industry publication for the third consecutive year.
- In June, the CWT Travel Management Institute launches its latest in-depth research report, Business Traveler Services: Finding the Right Fit. The report looks at performance and best practices in four main areas: online booking, service configuration, key traveler services and expense management.
The same month, CWT unveils a new, non-GDS hotel booking solution called CRS by CWT, which acts as a hotel central reservation system (CRS), aggregating diverse hotel content in one place.
- In April/May, CWT starts its mobile services offering with the launch of CWT Market, a free application for iPhone and Android mobile devices that aggregates best-of-market travel apps and mobile web sites into one convenient mobile app in April and CWT To Go, a free mobile services application which allows travelers to access their travel itineraries directly from their mobile devices while on their trip, in May.
Also, CWT UK & Ireland is named "Agency Winner" for the 2010/11 ICARUS Sustainability awards by the Institute of Travel & Meetings (ITM) UK & Ireland, the fourth consecutive year that CWT has won the agency category.
- In February, CWT acquires Kaleva Travel Ltd., its partner since 1995, with operations in Finland, Estonia, Latvia, Lithuania, and Romania.
- In January, the CWT Travel Management Institute publishes Travel Management Priorities 2011: Insights into the Rebound highlighting key developments in the business travel market and explaining the priorities travel managers have identified for 2011 in our annual client survey.
2010 - 2001
- In September, CWT is named the "Most Admired Travel Management Company" by readers of The Beat, a leading online publication, for the second consecutive year.
- In June, the CWT Travel Management Institute publishes Meetings and Events: Where Savings Meet Success demonstrating companies can save on average 10 percent to 25 percent of their M&E spend when they apply best practices to policy and compliance, sourcing, and processes. The study recommends an eight-step approach to optimize M&E management.
- CWT integrates two of its proprietary solutions to boost travel policy compliance and drive savings. CWT Policy Messenger, an award-winning communications tool now receives CWT Agency+Card Reporting data, which matches and compares CWT bookings for air, hotel and ground transportation with actual credit card expenditures to underscore non-compliant traveler behavior.
- CWT creates a new global organization for its Energy Services division. CWT Energy Services provides integrated services by some of the industry's most skilled professionals, many of whom have more than 20 years' travel management and business experience in the highly specialized energy-services sector.
- Early May, CWT signs a definitive agreement to acquire Gateway Travel Management (GTM), a privately held regional travel management company based in the Pittsburgh, Pennsylvania, area.
- In November, CWT teams up with Tata Communications announce to provide CWT Telepresence, an enhancement to the broader demand management offering, allowing CWT clients to access the Tata Communications network of public Cisco TelePresence Suites around the world.
- In October CWT UK is named "Agency Winner" for the 2009/10 ICARUS Environmental Supplier Awards by the Institute of Travel & Meetings (ITM) UK & Ireland, the third consecutive year that CWT has won the agency category.
- CWT sets new industry standard with the July launch of CWT Itinerary & E-Ticket in Europe, enabling travelers and to manage reservations more easily before and during a business trip. The itinerary and electronic ticket are combined into a concise, easy-to-read document that clearly identifies the status of the traveler's booking and any actions to be taken.
- In June CWT Travel Management Institute publishes Room for Savings: Optimizing Hotel Spend, revealing that hotel spend represents on average nearly 40 percent of a total corporate travel budget, but is often underestimated and undermanaged. The study debunks some long-held myths and identifies seven steps that enable companies to reduce hotel spend by as much as 21 percent.
- In February, CWT received a 2009 Business Travel Innovation Award for its compliance-enhancing solution CWT Policy Messenger at the Business Travel Show held in London. This marks the second consecutive innovation award for CWT in the competition's Travel Management Services Category.
- In December, CWT announced its acquisition of Irish partner agency Executive Travel Group.
- The same month, CWT acquired the travel operations of Madison Travel, a CWT associate franchisee office based in Ottawa, Ontario (Canada).
- CWT wins the Best Agency award for the second consecutive year, in the 2008-09 ICARUS Environmental Awards, established by the Institute of Travel Management U.K. & Ireland.
- In October, CWT signed a global agreement with The CarbonNeutral Company, the leading carbon offset and climate consulting firm, to provide emissions management services to CWT clients and enhance its CWT Sustainable Solutions offering.
- In October, CWT acquired Viajes Lepanto, a Spanish travel agency that handles business travel and meetings and events.
- In September, CWT reported strong growth in global sales volume and robust new sales for the first half of 2008 Enhancements to CWT services and solutions also marked the first six months.
- In July, CWT signed a definitive agreement and acquired the travel operations of Piedmont Travel, Inc., South Carolina's largest travel firm, located in Greenville.
- CWT signed in July a global, multi-year agreement designating StarCite, Inc. as a preferred technology partner for Meetings and Events activities worldwide.
- In July, CWT and American Express Global Commercial Card signed a multi-year, preferred supplier agreement by which CWT will promote and distribute three American Express payment solutions to its clients and prospects in 21 countries.
- In April, CWT launched CWT Agency+Card Reporting to help travel managers optimize total travel spend, increase preferred agency and corporate credit card compliance, and enjoy greater leverage with suppliers.
- Douglas Anderson is named President and CEO of CWT in April.
- In March, CWT acquires Traveltime Services, a regional travel management company based in Nashville, Tennessee.
- In February, the CWT Program Management Center wins a 2008 Innovation Award in the Travel Services category, at the Business Travel Show held in London.
- In January, CWT acquires the assets of Viajes MAPFRE from Spanish group MAPFRE. The transaction encompasses business travel management, meetings and events, and leisure travel activities in Spain, with an option to acquire these activities in Latin America as well.
- CWT announces significant growth in 2007, with sales and new business rising to historic highs. CWT also reports substantial progress and innovation in its four lines of business.
- Following an offer made in October, CWT completes acquisition of majority stake in Ark Travel, a major travel management company in Sweden.
- In October, CWT and MasterCard Worldwide launch enhanced corporate travel data solution. Global program provides companies and government agencies with comprehensive access to enhanced travel data.
- In October, CWT acquires the assets of Pirelli's travel agency, Polo Viaggi, specialized in corporate, incentive and leisure travel.
- In August, CWT pursues its growth strategy by acquiring the business travel operations of Preferred Travel, Inc., a regional travel management company in the northeast United States.
- In July, CWT announces the addition of ground transportation (which includes rental car, black car/limo and rail) to its repertoire of program optimization services.
- In July, CWT gains majority control of Indian joint venture. The transaction underscores CWT's commitment to India's corporate travel market.
- In May, CWT launches the global edition of CWT Vision, a publication which analyzes industry developments and their impact on travel management while sharing best practices and actionable insights.
- The CWT Program Management Center, a proprietary web-based tool designed to help streamline and optimize travel program management, is launched in May.
- CWT U.K. unveils a carbon calculator tool in February to advise environmentally aware travelers of the level of CO2 emissions a trip by air or rail is likely to produce.
- In January, Hubert Joly and Mike Koetting are named among "The 25 Most Influential Executives of the Business Travel Industry, 2006" by Business Travel News.
- In September, CWT opens a Latin American regional reservations center in Buenos Aires, Argentina.
- In August, CWT finalizes acquisition of Navigant International, doubling its size in North America and reinforcing its presence in Asia Pacific.
- A change in CWT's shareholding structure also occurs in August: Carlson and One Equity Partners (OEP) acquire Accor's 50 percent stake in CWT. Carlson becomes majority shareholder with 55 percent of CWT shares, while OEP holds the remaining 45 percent.
- In May, CWT signs a global reseller agreement with Amadeus to distribute its online booking system Amadeus e-Travel Management, the most widely deployed online booking solution for global managed travel.
- In March, CWT signs a reseller agreement with GetThere to offer CWT clients worldwide greater flexibility when choosing their online corporate travel reservation system.
- Geographic expansion continues with the acquisition of the business travel division of Raiffeisen Reisen Wien GmbH in Austria, Frantour in France, CWT Brazil and CWT Mexico.
- Opening of eCenter in Belfort, France
- Significant enhancements and upgrades to CWT global products and services, including:
- Globalization of the CWT Solutions Group, the company's consulting division
- Global reseller agreement with iJET for enhanced safety and security products and services
- Launch of Direct Connect technology for hotels, providing travelers and agents with direct access to hotel inventory
- Enhancements to the CWT Discovery offering and progress in implementing a single data warehouse and common client-reporting platform worldwide
- Hubert Joly is named President and CEO of CWT in July.
- CWT acquires Maritz Corporate Travel in the United States in March, and Onboard in Germany in October, demonstrating its continuous commitment to playing a leading role in the consolidation of the travel management industry.
- CWT purchases Protravel in France and integrates its business travel, leisure travel, and group and incentive travel activities in this strategic market. The new entity becomes the largest player in the French travel distribution market.
- CWT's joint venture in China extends to Shanghai and Guangzhou and the first national call center is created for General Electric, servicing travelers from more than 30 cities.
- CWT opens its first eCenter in Warsaw, Poland. This new service configuration is designed to handle multinational clients with business travelers in several European cities from a single business travel center.
- CWT's joint venture with China Air Service creates China's first specialist business travel agency in Beijing.
- In December, CWT signs an intention to purchase Protravel in France and integrate business, leisure, and group and incentive travel activities.
- CWT and Japan Travel Bureau create a joint venture, JTB/CWT Business Travel Solutions.
- CWT acquires AC Travel in Germany, making CWT third in this market.
- CWT partners with Concorde Travel to form a joint venture in South Africa.
2000 and before
- Hervé Gourio is named president and chief executive officer in October.
- CWT Asia-Pacific network is strengthened by an acquisition in Thailand and joint ventures in India and Indonesia.
- CWT creates the CWT Solutions Group, whose experts provide consulting services to clients, notably in the selection and deployment of new technologies and in strategic air and hotel sourcing.
- Carlson Travel Network in the United States and Wagonlit Travel in Europe merge to form the Carlson Wagonlit Travel network for business travel. The new company is the first truly global travel services company with international management.
- CWT moves into Australia and Singapore.
- CWT establishes a foothold in the Asia-Pacific market with acquisitions in Hong Kong and Japan.
- Carlson Companies, Inc. of Minneapolis and the Paris-based Accor Group combine the business travel interests of their respective companies, Carlson Travel Network and Wagonlit Travel, under the name Carlson Wagonlit Travel.
- Wagons-Lits Travel changes its name to Wagonlit Travel and consolidates its network, products and services for multinational companies.
- Accor acquires La Compagnie des Wagons-Lits.
- Ask Mr. Foster changes its name to Carlson Travel Network, to capitalize on the professionalism, strength, and synergy of the Carlson Companies.
- Carlson Companies acquires P. Lawson Travel.
- Wagons-Lits Travel is the first business travel agency in Europe to create implants or on-site locations in the offices of clients. The company also introduces the widespread use of computer reservation systems and offers global reporting to European business travel customers. It expands quickly through major acquisitions in Denmark, Spain, Germany, the United Kingdom and Eastern Europe.
- The "Compagnie des Wagons-Lits" expands its mission of serving travelers to become Wagons-Lits Travel, Europe's largest travel management company.
- Ask Mr. Foster changes hands when two shareholders, Donald Fischer and Thomas Orr, pay US$157,000 for controlling interest in the company, which had seen hard times during and in the wake of World War II.
- Full-service Wagons-Lits agencies spring up in rail ticket offices throughout Europe.
- The Ask Mr. Foster travel agency is founded in St. Augustine, Florida, making it one of the oldest travel agencies in the United States. Its unusual name is the result of one local resident, Ward G. Foster, who is the unofficial keeper of the train timetables. When tourists inquire about the time of train arrivals or departures, they are told to "Ask Mr. Foster."
- Belgian innovator Georges Nagelmackers begins a new enterprise with the sole purpose of serving the traveler. Adding sleeping compartments to trains serving the European continent, he founded the company, Wagons-Lits, which literally means "sleeping cars." Nagelmackers goes on to create the Orient Express.