Global

Service Requirements & Configuration

Ensuring that your specific needs are met with a range of options and flexibility to delivery top-tier services

CWT services can be adapted to ensure your specific requirements are fulfilled successfully. No matter the request, CWT can help companies identify and implement solutions that increase savings and enhance service to best meet your travelers’ needs.

CWT offers four basic types of service configurations, a specialized center for online and offline support, as well as technical support for our products and services.

• On-site – (Also known as “implants” in some markets) located on the client’s premises, offering maximum flexibility in client-facing services
  
  
• CWT Full Service Center (FSC) - located in major cities around the world, offering increased efficiency while still providing flexibility to deliver company-specific services
  
  
• CWT Standardized Service Center (SSC) - offer standardized services that are cost-optimized and simplified for maximum efficiency
  
  
• CWT Multinational Service Center (MSC)- maximizing consistency, standard processes, and service consolidation for multiple geographies within the region, usually in a near-shore location that supports several countries