Program Assessment

Achieving travel objectives through personalized assessment

Carlson Wagonlit Travel works with its clients to assess their travel program based on each of the eight key levers to effective travel management, establishing current performance analyses and opportunities for improvement.

Personalized diagnostics

Determining where your travel program is today is the first step in determining where it should go tomorrow. CWT has created a comprehensive travel program assessment process that is used by our experienced staff to help assess the maturity of a company’s travel program. Our diagnostic process helps clients pursue a personalized approach to program improvement to ensure their specific travel program objectives are achieved and also assess the maturity of the current program. Using the eight key levers of effective travel management as a framework, along with refined benchmarking and analysis tools, this holistic and customized approach ensures measurable results on the program improvements that matter most to you.

Peer benchmarking

For a complete program assessment, you must not only gather information about your current travel program and goals; but you must also use that information to compare your program to best practices and benchmark against your peers. CWT can do all of that, using an industry-leading Diagnostic Tool, so you start the process of program optimization with facts and data to support the decisions you make about the future.

Detailed analysis

The CWT Diagnostic Tool takes you through more than 100 questions about critical matters for business travel management, putting things in proper perspective with percentage ratios that offer more insights than the usual absolute-figure reports. The Diagnostic Tool uses the data you provide to objectively measure many performance dimensions, including: spend, savings, processes, technology, human behavior, company immaterial benefits, and satisfaction. Following a complete diagnostic assessment, your CWT Program Manager will help you build a business plan to use as a road map to success on your chosen initiatives, assisting you in sorting through the challenges and opportunities in each area. To help you communicate the value of whatever initiatives you pursue, CWT will report the benefits and savings through sophisticated reporting and business reviews—providing measurable results that you can report throughout your organization.

Expert consulting services

CWT Solutions Group experts can provide a deeper level of assessment of your travel program to help identify in-depth opportunities for any area of effective travel management. The specialized nature of CWT Solutions Group assessments enables customized, detailed, and ad-hoc analyses for your company’s specific needs. CWT Solutions Group consultants have advanced benchmarking capabilities, including international databases and data comparison sets that include not only CWT data, but also IATA and/or BSP.