Complex Bookings

Effective handling of even the most complicated travel bookings

Carlson Wagonlit Travel works with its clients to deliver high-quality services for complex itineraries and special requirements

CWT has more than 18,000 experienced and continuously-trained travel counselors to assist travelers with complex bookings and special services world wide. From the moment a travel counselor joins CWT, they are given the tools, general and client-specific training, and hands-on experience needed to deliver consistently superior service. The CWT travel counselor career development program ensures consistency and quality in our operational centers to deliver on client’s expectations.

For complex international travel reservations - those requiring two or more stopovers - CWT has expert service personnel that specialize in faring complex, multi-segment, international itineraries. Through this service, clients can not only gain savings from their negotiated or promotional market rates; but also additional savings through advanced faring techniques achieved through specialized technology, tools, and training.

The expert personnel from CWT help clients capture savings, and provide transfers, fares, and application of airline and IATA rules to avoid fare increase issues at the airport. Depending on the market, travelers receive these services, based on their company’s service configuration, either through their regular international travel counselors or through a separate, specialized team.