Online Bookings

Services designed to maximize the opportunities and efficiencies of online bookings

Carlson Wagonlit Travel works with its clients to optimize the efficiency of simple bookings, in particular by driving online adoption and automation.

CWT understands that clients have varying needs for online booking:

• Some clients prefer to select a third-party online booking tool on their own, or come to CWT already using third-party tools and want to stay with them
• Other clients prefer to use CWT proprietary online booking tools, to enable more complete integration into their CWT service configuration
• And many clients also wish to minimize the number of contracts they manage and would prefer for CWT to manage their third-party online booking tool contract

As a leader in online booking, CWT has significant experience helping clients rapidly drive online adoption and is committed to helping clients increasing the use of online booking tools, regardless of which tool is selected. CWT is both a developer and an integrator of market-leading online solutions that maximize efficiency for all types of clients.

CWT proprietary online booking tools

CWT has its own proprietary online booking tools in specific markets. CWT Horizon, available in the North American market, works seamlessly within the CWT Symphonie travel services platform, and offers an industry benchmark 80% 'untouched' ratio that saves travelers’ time and clients money. In China, CWT has developed and deployed an online booking tool, CWT Online, catering to the unique needs of that market.

Seamless integration of third-
party online booking tools

CWT, as a technology integrator, provides third-party online booking tools such as GetThere, eTravel, and KDS - at attractive pricing to clients. CWT also ensures that other CWT technology, such as the CWT Portrait profile maintenance system, is as seamlessly integrated with them as it is with our own online booking tools.

CWT is committed to advancing market-leading online solutions that maximize efficiency for all types of clients. CWT supports our clients’ use of online booking tools and has significant experience helping clients rapidly drive online adoption, regardless of which tool is selected.