Traveler Services

Providing the services your travelers need to be productive

Carlson Wagonlit Travel works with its clients to provide a suite of enhanced traveler services that improve the traveler's experience.

Our clients’ travelers and travel arrangers are the end customer for everyone - for the travel manager who manages their company’s travel program, the travel management company who assists them with their bookings, and the travel suppliers whose services they ultimately use. Fundamentally, all these stakeholders want to ensure that the traveler can have the most efficient and pleasant experience possible.

One-stop access to traveler services

CWT offers a host of traveler services designed to make business travel easier. We start by offering access to a wealth of information through an online travel portal , 24 hours a day, 7 days a week. Travelers and travel arrangers can manage profile information, book online, access destination and safety information, and sign-up for flight alert notifications - all through the CWT Portal.

Industry-leading profile management

The CWT Portrait profile system allows travelers and travel arrangers to access, populate, and update traveler profile information anytime, anywhere, with secure access via the Internet. Traveler profile information is used to ensure that travel reservations are made accurately with the traveler’s preferences, loyalty programs, and company reporting information correctly applied to each reservation. Updates to profile information made through CWT Portrait are automatically available to online booking tools and CWT travel counselors, enhancing the efficiency of the travel booking process for travelers.

Mobile services to reach travelers in transit

CWT mobile services allow delivery of travel information and itineraries through mobile devices - automatically populating calendars with flight information, offering flight alternatives to the schedule booked, and driving directions from the traveler’s airport to the hotel. This kind of automation and integration into technology travelers already use helps keep the traveler focused on the business of your company.

Additional services

CWT also provides additional services to facilitate productive travel and provide safety and security, including 24/7 emergency service support - allowing travelers to contact CWT at any time to get emergency assistance as needed for travel on short notice or plans changing en-route. VIP traveler services - with dedicated staff, concierge & administrative services, and special treatment reserved exclusively for your most important travelers. Visa, currency, and insurance services offered through CWT also help travelers get the information and documents they need to travel conveniently and efficiently.