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March 2007
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DHS launches traveler redress program
On February 21, the U.S. Department of Homeland Security (DHS) launched its “Traveler Redress Inquiry Program.” The program allows travelers wrongly identified as national security threats to visit www.dhs.gov/trip to file a complaint detailing their problem.
In addition to filing a complain about inclusion on the No-Fly list, travelers may use the Web site to elevate situations in which they have been “incorrectly delayed, denied boarding, identified for additional screening, or have otherwise experienced difficulties when seeking entry into the country,” according to DHS.
Registered Traveler may be regaining steam
Registered Traveler —the program that provides travelers a dedicated airport security lane and shorter wait times at security checkpoints – is making some headway with recent Transportation Security Administration (TSA) clearances. The program is designed for frequent travelers who pose minimal security risks, and who are willing to pay a fee and submit to a background check in exchange for expedited security.
Registered Traveler is offered by private companies; TSA serves as the facilitator and conducts the actual screenings at security checkpoints. Airports and airlines sponsor, execute, and administer the program while vendors who have met TSA’s minimum criteria provide the necessary systems and processes to support the program.
