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United establishes passenger ground-hold policy
United Airlines recently announced a new ground-hold policy aimed at limiting on-board ground delays for its passengers. The new policy states that any North American United Airlines flight that experiences a taxi-out delay of more than four hours or a taxi-in delay of more than 90 minutes will be considered by the airline as a “flight of note.”
Any passenger on a “flight of note” will receive an apology letter, a certificate for 20 percent off their next economy-class, round-trip ticket with the airline, and a $10 USD airport meal voucher.
According to United’s vice president of Operational Services, the carrier so far in 2007 has reduced 3-hour holds by 68 percent and 4-hour holds by 50 percent compared to 2006.
Sources: Air Transport World, The Denver Post
