CWT - Supplier News

Supplier News

Airline News – Top new routes
As business travel expands throughout North America and internationally, airlines are continuously adding new routes to keep up with the increasing demand. The grid below outlines some of the top new routes recently announced by airlines.

Air Canada offers additional customer service for a price
Air Canada in April announced its new service called “On My Way.” By paying an extra fee, passengers are provided with added services when plans have been disrupted by flight delays beyond the control of airlines. The ”On My Way” option is available for all Air Canada and Jazz-operated flights within Canada as well as to and from the United States. With this service, the airline will find alternate flights on Air Canada or others airlines and, if necessary, will provide complimentary meals and hotel accommodations.

For a cost of $25 for short-haul flights or $35 for long-haul flights (each way), Air Canada will provide travel and accommodation solutions when flights have been disrupted. Customers who sign up for the service will also receive telephone access to customer service agents who will arrange all necessary flight, hotel, meal, and/or car accommodations. In addition, automatic flight information updates will be communicated to these passengers. The assistance does not apply in circumstances when customers voluntarily cancel or change their flights.

Sources: aircanada.com, thestar.com