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Airport customer service ranked by survey results
The Airport Service Quality Survey benchmarks participating airports around the world—more than 120 airports in about 45 countries. The 2008 results were recently reported by the Airports Council International. Throughout 2008, more than 200,000 passengers took the survey in airports that participate voluntarily, rating the quality of airport service they experienced. All airports use the same questionnaire and follow the same methodology.
Based on these survey results, the three international airports receiving highest rankings worldwide were: Seoul Incheon International Airport in South Korea, Singapore Changi Airport, and Hong Kong International Airport. In North America, Halifax Stanfield International Airport, Ottawa International Airport, and Austin Bergstrom International Airport were recognized.
All participating airports receive survey data for all airports to allow for best practice identification, performance metrics, and financial and workforce effort focus.
To view survey results, organized by category, visit: http://www.airportservicequality.aero/.
Sources: www.aci.aero, www.mspairport.com
