Markus Trapp, born in 1976, has been with Carlson Wagonlit Travel since 1996, when he began his career training as a travel agent in Mainz. He worked in Mainz from January 1999 to February 2000 in operational customer support as a member of the corporate services staff. In the following years, in parallel with studies at a vocational college, he gathered experience in a wide variety of departments at CWT both in Germany and abroad (England and Ireland). In September 2003, he received degrees as Diplom-Betriebswirt (BA) and Bachelor of Arts (Honors) and in August 2004 passed the examination to become a CTM-Certified Travel Manager™. Following his studies and before taking up a post as Sales Manager on 1 January 2005, he was a member of the Inside Sales staff at CWT’s headquarters for Germany, in Eschborn. On 1 November 2010 he then took over responsibility for Inside Sales, and on 1 June 2012 became head of the entire Sales Team in Germany. Trapp has been Director Sales Germany since 1 February 2015 and is part of the Management Team. Since January 2017, Markus Trapp has also been responsible for Austria.