CWT Program Messenger

Inform, advise and reinforce at every step

Automated, targeted messaging helps you achieve company goals

You need to manage travel processes, control costs and drive preferred supplier use. While creating a travel policy is a crucial first step, informing employees about the policy, advising them about noncompliant choices and reinforcing good decision-making are equally important.


What’s your goal?

Improve travel policy compliance
Better manage supplier agreements
Raise awareness of total cost of travel
  Increase traveler satisfaction
Provide timely, destination-based information  

CWT Program Messenger is a time-saving, automated messaging tool that helps you do all of this and more. Send targeted email or SMS messages to your travelers and other stakeholders about any travel policy aspect. Its unparalleled flexibility gives you an easy, customizable way to boost your communications effectiveness and achieve results.

Through improved program and supplier compliance, CWT Program Messenger delivers value and compelling ROI. You can expect to save an average of 4 to 7 percent the first year.

What would saving 4 to 7 percent this year mean for your travel program?

To reach out to CWT to learn more and also receive communications on our products and services, please complete the form below. You can unsubscribe at any point in the future from our mailing list using the ‘unsubscribe’ link on any of our emails.

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We will contact you within 3 business days.


GOAL: Raise total cost of travel visibility



Chris books an international flight.


If she doesn’t know about her company’s mobile policy before her trip, Chris may incur unexpected expenses that may not be reimbursable.


After booking, Chris receives an email with mobile policy information. A text message sent on the day of her trip reminds her to take action:

Travel reminder: Don’t forget to disable roaming on your mobile phone/other wireless devices before takeoff. Have a safe trip!   


Chris turns off data roaming and avoids surprise charges. Her company raises awareness of the total cost of travel and keeps employees happy.



   GOAL: Improve supplier performance



Bob books a nonpreferred hotel.


His company misses a savings opportunity and experiences reduced negotiating power with preferred hoteliers. 


Bob receives an email encouraging him to rebook at a preferred hotel to take advantage of negotiated rates:
Thank you for arranging your trip through CWT. Our records show you booked a nonpreferred hotel. Help us maximize savings by changing your reservation to a preferred property …


He changes his reservation to a preferred hotel, which saves his employer money and supports its supplier commitments. 



GOAL: Increase travel policy compliance




Stephanie does not book the lowest airfare available. 


Her choice affects her company’s negotiated air contracts and savings opportunities. 


Stephanie receives an email asking her to rebook a more economical flight:

Your flight reservation exceeds the lowest available price. Please change your booking to a less expensive one if possible. Choosing the lowest fare helps us stretch our travel budget.  


Pre-ticket data triggered the email, so Stephanie is able to change her flight. Over time, her company improves travel policy compliance and controls costs through increased lowest fare acceptance.  


CWT Program Messenger: your voice throughout the trip

Whether you want to generate immediate savings, educate travelers, implement tactical communications or change behavior, talk to us. We can help you reach your goals with customizable, automated messaging.