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Changing Face of Travel Management

Hear from some of the people shaping CWT’s future

Different backgrounds, skills, cultures. One goal: exceptional service.

Hear from the people who are shaping the future

The role of the TMC is changing, and CWT is ensuring that new technology and outstanding service work in perfect harmony, to serve our customers now and in the future.

To explore the future of travel management, CWT brought together employees from different areas of the business, who work across a variety of roles, cultures and skill-sets. Hear from the people who are shaping the future of travel management, and learn more about how CWT is bringing together service and technology.

The Front Line - Julia Sasserson, Senior Manager, Client Integration Services 


Senior Manager, Client Integration Services for Carlson Wagonlit Travel (aka "The Front Line") describes how her role is to make things happen, make them easy and make them flawless for CWT clients. How will we continue to keep the travelers front and center? Julia explains as part of CWT's series, The Changing Face of Travel Management.

The Specialist - Monisa Cline, Senior Vice President, CWT Energy, Resources &  Marine


Senior Vice President, CWT Energy, Resources & Marine (aka "The Specialist") discusses the importance of providing seamless service for a specialized client base around the world. How will the next generation access travel information? Monisa explains as part of Carlson Wagonlit Travel's series, The Changing Face of Travel Management.

The Innovator - Vincent Lebunetel, Vice President, Corporate Innovation


Vice President, Corporate Innovation for Carlson Wagonlit Travel (aka "The Innovator") talks about how passion drives his line of work. How will the sharing economy play into the future of collaboration and innovation? Vincent explains as part of CWT's series, The Changing Face of Travel Management.
 

The Driver - Christian Ryan, National Account Manager
 


National Account Manager for Carlson Wagonlit Travel (aka "The Driver") discusses how CWT can meet the needs of a wide range of clients, from those who travel very little to the largest clients who need the latest strategic insight. How will service meld with technology going forward? Christian explains as part of CWT's series, The Changing Face of Travel Management.

The Safe Pair of Hands - Samantha Simmons, Operations Manager


Operations Manager, 24 Hour Service Centre, London Heathrow, for Carlson Wagonlit Travel (aka "The Safe Pair of Hands") talks about her role in CWT's safety and security process. How does CWT communicate messages and report out to clients? Samantha explains as part of CWT's series, The Changing Face of Travel Management.

The Front Line - Grazyna Werwinska, Multinational Service Center Director


Multinational Service Center Director for Carlson Wagonlit Travel (aka "The Front Line") talks about delivering the perfect trip for CWT client travelers and how she keeps the service heart beating. How will that continue into the future? Grazyna explains as part of CWT's series, The Changing Face of Travel Management.
 

The Shepherd - Shantok Karavadra, Corporate Counsel

 

Corporate Counsel for Carlson Wagonlit Travel (aka "The Shepherd") talks about her role in making sure the deals clients negotiate get reflected in contracts. How will innovation affect this? Shantok explains as part of CWT's series, The Changing Face of Travel Management.


 

The Digital One - Amy Sawyer Ludwig, Product Management, Mobile


Global Product Manager, Mobile (Corporate) for Carlson Wagonlit Travel (aka "The Digital One") discusses her role in making sure CWT's travel app, CWT To Go, gets the best features and that travelers worldwide have a seamless experience using it on the go. How will mobile technology connect with CWT's service professionals in the future? Amy explains as part of CWT's series, The Changing Face of Travel Management.

The Navigator - Lemna Parvini, Director, Service Configuration and  Implementation 


Director, Client Service Configuration and Implementations for Carlson Wagonlit Travel (aka "The Navigator"), helps map out how new clients join CWT and how our people, our travel counselors deliver the perfect trip to our clients. What aspects are we focused on? Lemna explains as part of CWT's series, The Changing Face of Travel Management.

The Tailor - Teemu Tuomarla, Manager CWT Solutions Group

 

Manager, CWT Solutions Group (aka "The Tailor") talks about how new ideas and solutions for clients' needs will bring value for clients both regionally and globally. Teemu explains as part of Carlson Wagonlit Travel's series, The Changing Face of Travel Management.

 

The Conscious Collaborator - Tony Panter, Facilities and Environmental Manager

 
Facilities and Environmental Manager for Carlson Wagonlit Travel (aka "The Conscious Collaborator") discusses his place in CWT's health and safety initiatives, responsible business and continuity planning. How does he pull a rabbit out of a hat? Tony explains as part of CWT's series, The Changing Face of Travel Management.