CWT research and publications

2017 Global Travel Price Outlook | July 2016

New research out today highlights six key risks heading into 2017 that could impact both travel industry prices and the global economy as a whole. They are emerging market performance, financial market turbulence, geopolitical risks, uncertainty surrounding Brexit, potentially fluctuating U.S. interest rates and oil prices.


Combining business and leisure trips | July 2016

Recent technological progress has changed the way people work. Mobile and internet devices allow uninterrupted connection to the outside world and employees may switch from work to personal activities and vice versa multiple times during the day.


Driving Success in Strategic Meetings Management  | June 2016

This global study about the drivers of success in strategic meetings management (SMM) was conducted by CWT Travel Management Institute (TMI) in partnership with the BTN Group. It provides unique insights into how to set up and grow a successful SMM program based on practical advice from experts in the field.


Hotel Industry Consolidation: Marriott’s latest mega-merger may be a game changer | June 2016

Hotel consolidation is not new but consolidation activity has certainly increased over the last two years. Hotel groups continue to grow, with brands tucked under one umbrella and some brands transformed into another. Each of these stories spins a different tale about who, what and why the hotel industry is experiencing consolidation.


Gender differences in booking business travel | April 2016

As travel becomes more personalized, there is an increasing need to understand how travel preferences and behaviors vary from one traveler type to another. Traveler groups such as millennials (Generation Y) or road warriors (frequent travelers) are often under the spotlight, especially in connection with their technology use and productivity on the go. In this paper we investigate gender differences in booking business travel.


Protecting your travelers and your organization | January 2016

When it comes to safety and security, some travel buyers believe that if they have systems in place to track travelers, their work is done. However, consider the various situations that happen during travel, and ask yourself whether you're equipped to help —24/7.


Are you ready for 2016? | December 9, 2015

CWT’s Travel Trends, Program Priorities: A Traveler-Centric 2016 website is now live. Based on our recent survey of more than 1,016 clients globally, we understand the trends and priorities they believe will dominate business—and bleisure—travel in 2016. And, for the first time, we have combined two successful publications (2016 Trends and 2016 Travel Management Priorities) into a single interactive web experience that allows you to focus on the areas of greatest interest for your program.


The Sharing Economy. Here to Stay. Now What? | November 26, 2015

The idea of sharing is not new but online marketplaces, with ever-increasing capabilities, have created new and easy ways to facilitate sharing in business. Today the "sharing economy"mostly refers to individuals renting goods or services they need from other individuals using technology-based networks to facilitate transactions.


Travel & Expense Decision Tree | November 19, 2015

Travel, procurement and finance professionals are looking to get more value out of T&E (travel and expense) data. However, the complexity and volume of T&E information make it challenging to process, manage and interpret.


What will travel cost in 2016? | 21 September, 2015

Our 2016 Global Travel Price Outlook provides projected prices for air, hotel, car, and meetings & events and offers recommendations to help travel programs succeed in the coming year. 
See also our supplements:
2016 Energy, Resources & Marine Forecast
2016 Meetings & Events Forecast


The Impact of Oil Prices and Fuel Surcharges on Corporate Travel | September 15, 2015

Similar to the correlation between fuel and other means of transportation, we all know that oil prices have a significant influence on the price of airline tickets. 

Carlson Wagonlit Travel (CWT) has carefully monitored the evolution of oil prices and compared them to the fuel surcharges to determine if there is a correlation between the two and to look at the impact these fees have on corporate travel programs. 


Faster, smarter, better? | June 23, 2015

Today's travelers want a seamless, connected travel experience. This extends beyond traditional travel (ie, booking air, car and hotel reservations) and includes the entire trip — from planning and booking to on-the-go support to managing expenses back at the office.


The evolution of the traveler journey | February 28, 2015

Today's travelers want a seamless, connected travel experience. This extends beyond traditional travel (ie, booking air, car and hotel reservations) and includes the entire trip — from planning and booking to on-the-go support to managing expenses back at the office.


Influencing Traveler Behaviour | February 1, 2015

Companies know a corporate travel policy is only effective if travelers are following it, so managing traveler behavior must follow the supplier negotiations process.


Tap into mobile service | June 1, 2014

By nature, travelers are mobile and often early adopters of new technology. But how fast are they adopting mobile travel apps, and how well are their expectations being met?


New Digital Reality | April 1, 2014

Managed travel must evolve to keep pace with rapidly changing technology and traveler expectations CWT suggests most critical areas of focus within the travel ecosystem


Traveler gamification | December 1, 2013

A travel buyer has many tools in their arsenal to drive compliance, but with travelers constantly connected and bombarded with information, the travel program must find new ways to break through the clutter and get travelers’ attention. To do that, the messages travelers receive also must address what’s in it for them to comply.