Carlson Wagonlit Travel appoints Jared Anderson as new VP, Customer Experience
February 23, 2017
Carlson Wagonlit Travel, the global travel management company, today announces the appointment of Jared Anderson as its new Vice President of Customer Experience. Joining from Sears, he will work closely with the Customer, Technology, and Traveler Services teams.
“Jared has a passion for research and customer insights, and a track record of delivering results,” said Patrick Andersen, EVP & Chief Strategy and Commerce Officer. “As we roll out our digital transformation, it is vital that we listen to our customers – and focus on their success.”
Jared has spent the last 15 years in senior leadership roles, most recently as VP of Customer Experience Insight and Engagement at Sears. At Sears, he was responsible for enterprise-wide customer experience management and strategy, including research, improvement, communication, tracking, measurement, and strategy. Prior to that, Jared spent several years working in customer insights for Best Buy.
His expertise includes translating the brand into customer experiences, creating enterprise insight platforms to generate actionable insights, implementing service recovery plans, and improving experience design and implementation.
Jared has a degree in psychology and applied statistics with an applied research focus from Gustavus Adolphus College, Minnesota.
CWT is a global leader specialized in managing business travel and meetings and events. CWT serves companies, government institutions and non-governmental organizations of all sizes in nearly 150 countries and territories. By leveraging both the expertise of its people and leading-edge technology, CWT helps clients derive the greatest value from their travel program in terms of savings, service, security and sustainability. The company is also committed to providing best-in-class service and assistance to travelers. In 2015, sales volume for wholly owned operations and joint ventures totaled US$24.2 billion. As part of its commitment to responsible business, CWT is a signatory of the United Nations Global Compact Ten Principles. For more information about CWT, please visit our global website at www.carlsonwagonlit.com. Follow us on Twitter @CarlsonWagonlit and Linkedin