Around the clock service in more than 150 countries

We welcome your interest

Travel managers/purchasing managers

For more information, please visit Travel Management

Business travelers 

For more information, please visit For Business Travelers

Do you need to make a new booking or make a change to an existing reservation?

If you are an existing CWT Business Traveller and need to make a change to your reservation or make a new booking, please contact your local CWT office — contact information can be found on your itinerary.

  • If you have an itinerary with your 1-800 number, use it — this will be fastest.
  • If you do not have an itinerary, call your company travel department or visit your company intranet for travel procedures.


After Hours Emergency?

If you are en route and require emergency assistance, call 1-866-361-5078.


CWT Help Desk for Business Travellers

If you need a password reset or are having technical difficulty, please contact the CWT help desk at 866-299-7374 or email They can further assist you.



Military or Government Travelers

If you are a military or government traveler serviced by CWTSatoTravel, please use the contact form on the CWTSatoTravel website.



Meetings and events 


Job seekers/students 



If you are an existing CWT vacation traveller and require emergency assistance please call your travel consultant/branch office directly for assistance.

Are you an RBC Rewards traveller?

For your vacation travel needs or information on the RBC Rewards® program, please visit or call 1-800-CARLSON.

 ® Registered trademark of Royal Bank of Canada. Used under license.

Care to share your vacation travel experience?

If you are an existing vacation traveller and need assistance or would like to share your travel experience, please email:


Find your local travel expert and book online


For recent press releasesPR contacts and other media inquiries, please visit our News & Media pages.



We would like the opportunity to speak to you regarding the many ways in which CWT can help you with your business travel needs. To set up a personal appointment, please call: Maria D’Souza at (905) 670-2561 or


General Inquiries

For general information about CWT Canada, please call:

(905) 740-3500 between 9 a.m. and 5 p.m. Eastern time, Monday-Friday


Supplier Inquires

If you are an existing CWT supplier, or would like to find out more about becoming one, and have other queries, please contact:



To learn more about career opportunities at Carlson Wagonlit Travel, visit our Careers page.


None of these?

To find out your branch contact details, or if your enquiry doesn’t fit into one of the above, please call our main reception: 905-740-3500.

Office locations

CWT has offices in more than 150 countries worldwide. To find contact details (address, phone or fax number), please use our Office/Phone Locator.

For all other inquiries, please click the button below.