Kai Chan is the President of Carlson Wagonlit Travel (CWT), Asia Pacific. Appointed to the role in February 2016, Ms Chan leads a team of around 3,000 employees to drive growth and deliver the highest possible service to customers across this high growth region. Based in Singapore, Ms Chan is a member of the CWT global executive team.
Prior to this appointment, Ms Chan was General Manager of CWT Southeast Asia & Hong Kong. In this role, she was responsible for business growth, customer retention and service delivery for CWT in Singapore, Thailand, Indonesia and Hong Kong. Before joining CWT in 2012, Ms Chan worked for DHL for over 14 years, during which time she has held various leadership positions including Senior Vice President South Asia Pacific, leading a team of over 500 people across 15 countries to drive growth and operational excellence.
Ms Chan's experience spans all aspects of business including sales, finance, operations, corporate communications, marketing and client relationship management. Throughout her career Ms Chan has achieved outstanding results by building and leading strong teams and has developed and implemented innovative systems and processes to improve efficiency.
She is passionate about staff development and creates a culture where she empowers and inspires her teams to achieve the very best results. Ms Chan holds a Bachelor in Transportation, Gross-und Aussenhandelsschule Bremen. She is native in German and fluent in English and Cantonese.