KLM Royal Dutch Airlines will offer a new Economy Class service concept aboard its intercontinental flights. At the start of an intercontinental flight, Economy Class passengers will receive a bottle of water, a refreshing towel and earphones, which means they can immediately get set for their journey. After this welcome service, passengers will be offered an extended choice of meals on flights out of Amsterdam.
The new service was introduced on the following nine destinations on 1 July 2018: Bonaire (via Aruba), Entebbe (via Kigali), Fortaleza, Osaka, Hong Kong, Vancouver, Seoul, Rio de Janeiro and Houston. From the start of KLM’s winter schedule on 28 October, the service will be available on all KLM intercontinental flights.
The new intercontinental Economy Class concept has also been devised with sustainability in mind. The new trays and cutlery are lighter than before, which helps to reduce CO2 emissions. In addition, the paper placemat on the tray has been removed, which means millions fewer sheets of paper are required annually.