CWT study on business travelers’ sense of security

In a survey, CWT asked more than 2,000 business travelers worldwide where they are more worried about their safety – at train and subway stations or at airports – and what means of transportation play a role in this.

According to the study, travelers feel most at risk in train and subway stations (50%), followed by walking outdoors (42%), using private ridesharing services (39%) and on buses (39%). They have fewer safety concerns riding in normal taxis (36%), in trains (35%), at airports (34%), in aircraft (31%), eating out at restaurants (30%) or staying in hotels (27%).

The choice of transport also plays a role in their subjective perception of safety, although the distinctions between e.g. private ridesharing services and classical taxis also depend on the traveler’s gender and origin. For example, female travelers from Asia are most worried when they get into a private taxi (56%), while only 22% of male Europeans feel unsafe in this situation. Age is also a criterion: Millennials (24–34 years old) are most worried about their safety, which confirms earlier studies that identify millennials as the group of travelers with the greatest security concerns. Members of gen X (35–51 years old) and baby boomers (52–65 years old) are less concerned. However, these differences may also be down to gender. Men are more likely to travel for business the older they get, but the opposite is true of female business travelers: The younger women are, the more likely they are to travel for business. As men are less worried about their safety, this might influence the results for the older generation.

Travel managers should take travelers’ concerns into account in designing their travel risk management. Even minor measures, such as ensuring trustworthy transportation partners or giving tips on how to behave in dangerous situations, can improve travelers’ sense of security.