CWT Traveler

December 2018


LATAM Airlines once again awarded as global five-star airline

LATAM Airlines was honored for the second time in a row in September 2018, as part of the Airline Passenger Experience Association's (APEX) Official Airline Ratings, as a global five-star airline for its travel experience.

LATAM was the only South American airline group to be named as a ‘Five Star Global Airline’, which is APEX’s highest accolade in its annual ratings – one of the aviation industry’s most respected benchmarking tools of onboard experience based on independently assessed passenger feedback. Between July 2017 and June 2018, passengers rated more than 500,000 flights of airlines worldwide with criteria including overall experience, seat comfort, cabin service, food and beverage, in-flight entertainment and Wi-Fi.

“It is an honor to be ranked for a second year running as one of the world’s leading airlines in APEX’s official ratings, which reflect the feedback of those who matter the most – our passengers,” said Claudia Sender, Vice President, Customers, LATAM Airlines Group. “As one of the most relevant factors in customer satisfaction, we continue investing in and working to improve our onboard experience to better serve each and every passenger.”

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