Travel Trends, Program Priorities:

A Traveler-Centric 2016

December 2015


Are you ready for 2016? CWT’s Travel Trends, Program Priorities: A Traveler-Centric 2016 website is now live. Based on our recent survey of more than 1,016 clients globally, we understand the trends and priorities they believe will dominate business—and bleisure—travel in 2016. And, for the first time, we have combined two successful publications (2016 Trends and 2016 Travel Management Priorities) into a single interactive web experience that allows you to focus on the areas of greatest interest for your program. Customize your web experience and focus on the most important areas for you and your travel program. Spend the time you like on each topic—from scanning to a full deep dive into the trend.

With six overarching priorities and 23 trend subtopics, there’s the right level of information for every user:

1. New technology and services

  • The Internet of Things
  • Multichannel access
  • Personalization
  • Enhanced travel services

2. Air and ground transportation

  • IATA’s new distribution capability
  • Fuel surcharges
  • Low-cost carriers
  • Car rental audits

3. Hotel

  • Reverse auctions
  • Hotel WiFi
  • More squatter audits
  • Virtual payment

4. Policy and compliance

  • Policy on sharing economy services
  • Bleisure: business + leisure travel
  • Price to Beat
  • Traveler segmentation

5. Responsible travel

  • Sharing economy risks
  • Sustainable travel
  • Safety and security

6. Reporting and analytics

  • Real-time, smart data
  • Global travel prices
  • Measuring satisfaction and increasing engagement
  • Total cost of trip