CWT research and publications

Creating a business trip packing list | March 2018

This handy guide explains how to pack for a business trip – giving you more time to focus on acing your meeting or that big conference you’re presenting at. Here are 10 essential items to include on your packing list for a business trip.


How the CWT To Go™ travel app transformed a global workforce | January 2018

Carlson Wagonlit Travel’s CWT To Go™ app keeps your travelers better connected and more informed so they stay productive on the road. Find out how our business travel app helped global consulting and research firm Analysys Mason save time on every trip.


A guide to business etiquette | December 2017

Business etiquette shouldn’t be an afterthought. Your grasp of business etiquette can make all the difference to winning – or losing – business. Check out this guide and make sure you’re representing your organization in the right way.


Measuring your corporate travel KPIs | December 2017

Which KPIs should travel managers be using to measure the success of their programs? Find out in our guide to corporate travel metrics and key components.


CWT/IAG distribution agreement Q&A | 4 December 2017

Carlson Wagonlit Travel announced a multi-year agreement with British Airways and Iberia Airlines to avoid the airlines’ proposed surcharges on bookings within participating global distribution systems. 
The agreement will be effective 1 November 2017 and be for all CWT business and leisure customers.


Improving travel policy compliance| November 2017

From helping employees understand your policy to enforcing specific guidelines and procedures for them to follow, policy compliance is key to achieving your corporate travel aims and objectives.


Top 10 Tips for safe travel | November 2017

CWT and International SOS teamed up to create this ‘Top 10 Tips for safe travel’ infographic you can share with your traveling employees. These tips can be used as a guide to help your employees prepare for their business trips effectively, helping them stay safer and your company reduce risk.


The 10 best ways to save money on corporate travel | September 2017

Making corporate travel savings might sound like a challenge – especially if you have lots of employees flying to different locations at different times. But there are ways to keep your costs down without compromising on traveler safety or services.


Writing an effective corporate travel policy | September 2017

There’s a lot to consider when arranging business travel, so it makes sense to have a robust corporate travel policy in place. Setting out all the relevant procedures will help keep your employees safe while working to reduce your business’s travel spend.


How are travel prices projected to change in 2018? | July 2017

Uncover market trends, key risks and technology advancements that may impact your travel program next year with the 4th annual Global Travel Forecast from Carlson Wagonlit Travel (CWT) and Global Business Travel Association (GBTA).
Download 2018 Meetings & Events Future Trends
Download 2018 Energy, Resources & Marine Pricing Trends


Are you among those who lose up to 5% of your preferred hotel spend? | July 2017

CWT Solutions Group has drawn up some questions travel managers should ask as they prepare for the hotel negotiation period. Learn more about the misperception of Last Room Availability rates (LRA)*.


CWT statement on Sabre / SynXis | July 2017


CWT statement on Direct Connect | June 2017


Why travel managers need data | June 2017

It is easy to fall into the trap of being obsessed with data. But it isn’t about the data itself. It's about how travel managers can use that information to improve the efficiency of travel programs to the benefit of both the company and the traveler, ultimately to provide differentiated value.


The future of payment is here with virtual cards | June 2017

Traditional credit cards are more and more accompanied with risks and inefficiencies. With virtual payments, companies can pay for their travel centrally and achieve greater flexibility.


How effective is your ground transportation policy? | May 2017

Taxi, train, rental car, Uber or public transport? Is your program as cost effective as it can be? Do you know what your travelers need and prefer?


Mining for Savings in Travel & Logistics | November 2016

Explore the benefits of consolidating logistics and commercial travel with the launch of the CWT Energy, Resources & Marine and IBS Software Services white paper: Mining for Savings in Travel & Logistics.

By combining logistics and commercial travel, you can make bookings more efficient, simplify reporting, increase traveler compliance and safety, and improve the ability to handle last minute changes, which can produce costs savings.


2017 Global Travel Price Outlook | July 2016

New research out today highlights six key risks heading into 2017 that could impact both travel industry prices and the global economy as a whole. They are emerging market performance, financial market turbulence, geopolitical risks, uncertainty surrounding Brexit, potentially fluctuating U.S. interest rates and oil prices.
See also our 2017 Global Travel Price Outlook supplements:
2017 Energy, Resources & Marine Forecast

2017 Meetings and Events Forecast


Combining business and leisure trips | July 2016

Recent technological progress has changed the way people work. Mobile and internet devices allow uninterrupted connection to the outside world and employees may switch from work to personal activities and vice versa multiple times during the day.


Driving Success in Strategic Meetings Management | June 2016

This global study about the drivers of success in strategic meetings management (SMM) was conducted by CWT Travel Management Institute (TMI) in partnership with the BTN Group. It provides unique insights into how to set up and grow a successful SMM program based on practical advice from experts in the field.


Hotel Industry Consolidation: Marriott’s latest mega-merger may be a game changer | June 2016

Hotel consolidation is not new but consolidation activity has certainly increased over the last two years. Hotel groups continue to grow, with brands tucked under one umbrella and some brands transformed into another. Each of these stories spins a different tale about who, what and why the hotel industry is experiencing consolidation.


Gender differences in booking business travel | April 2016

As travel becomes more personalized, there is an increasing need to understand how travel preferences and behaviors vary from one traveler type to another. Traveler groups such as millennials (Generation Y) or road warriors (frequent travelers) are often under the spotlight, especially in connection with their technology use and productivity on the go. In this paper we investigate gender differences in booking business travel.


Protecting your travelers and your organization | January 2016

When it comes to safety and security, some travel buyers believe that if they have systems in place to track travelers, their work is done. However, consider the various situations that happen during travel, and ask yourself whether you're equipped to help —24/7.


Are you ready for 2016? | December 9, 2015

CWT’s Travel Trends, Program Priorities: A Traveler-Centric 2016 website is now live. Based on our recent survey of more than 1,016 clients globally, we understand the trends and priorities they believe will dominate business—and bleisure—travel in 2016. And, for the first time, we have combined two successful publications (2016 Trends and 2016 Travel Management Priorities) into a single interactive web experience that allows you to focus on the areas of greatest interest for your program.


The Sharing Economy. Here to Stay. Now What? | November 26, 2015

The idea of sharing is not new but online marketplaces, with ever-increasing capabilities, have created new and easy ways to facilitate sharing in business. Today the "sharing economy"mostly refers to individuals renting goods or services they need from other individuals using technology-based networks to facilitate transactions.


Travel & Expense Decision Tree | November 19, 2015

Travel, procurement and finance professionals are looking to get more value out of T&E (travel and expense) data. However, the complexity and volume of T&E information make it challenging to process, manage and interpret.


What will travel cost in 2016? | 21 September, 2015

Our 2016 Global Travel Price Outlook provides projected prices for air, hotel, car, and meetings & events and offers recommendations to help travel programs succeed in the coming year. 
See also our supplements:
2016 Energy, Resources & Marine Forecast
2016 Meetings & Events Forecast


The Impact of Oil Prices and Fuel Surcharges on Corporate Travel | September 15, 2015

Similar to the correlation between fuel and other means of transportation, we all know that oil prices have a significant influence on the price of airline tickets. 

Carlson Wagonlit Travel (CWT) has carefully monitored the evolution of oil prices and compared them to the fuel surcharges to determine if there is a correlation between the two and to look at the impact these fees have on corporate travel programs. 


Faster, smarter, better? | June 23, 2015

Today's travelers want a seamless, connected travel experience. This extends beyond traditional travel (ie, booking air, car and hotel reservations) and includes the entire trip — from planning and booking to on-the-go support to managing expenses back at the office.


The evolution of the traveler journey | February 28, 2015

Today's travelers want a seamless, connected travel experience. This extends beyond traditional travel (ie, booking air, car and hotel reservations) and includes the entire trip — from planning and booking to on-the-go support to managing expenses back at the office.


Influencing Traveler Behaviour | February 1, 2015

Companies know a corporate travel policy is only effective if travelers are following it, so managing traveler behavior must follow the supplier negotiations process.


Tap into mobile service | June 1, 2014

By nature, travelers are mobile and often early adopters of new technology. But how fast are they adopting mobile travel apps, and how well are their expectations being met?


New Digital Reality | April 1, 2014

Managed travel must evolve to keep pace with rapidly changing technology and traveler expectations CWT suggests most critical areas of focus within the travel ecosystem


Traveler gamification | December 1, 2013

A travel buyer has many tools in their arsenal to drive compliance, but with travelers constantly connected and bombarded with information, the travel program must find new ways to break through the clutter and get travelers’ attention. To do that, the messages travelers receive also must address what’s in it for them to comply.


Where now for managed travel? | July, 2013

In-depth research by the CWT Travel Management Institute investigates the debate on booking outside TMC channels, clears up some misunderstandings about the benefits of emerging technology and provides advice on new solutions for capturing data on “rogue” spend while improving the user experience.