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CWT Program Messenger

Inform, advise and reinforce at every step

Improve travel policy compliance
  Increase traveler satisfaction
Provide timely, destination-based information  
Action:

Chris books an international flight.

Impact:

If she doesn’t know about her company’s mobile policy before her trip, Chris may incur unexpected expenses that may not be reimbursable.

Messages:

After booking, Chris receives an email with mobile policy information. A text message sent on the day of her trip reminds her to take action:

Travel reminder: Don’t forget to disable roaming on your mobile phone/other wireless devices before takeoff. Have a safe trip!   

Result:

Chris turns off data roaming and avoids surprise charges. Her company raises awareness of the total cost of travel and keeps employees happy.

 

Action:

Bob books a nonpreferred hotel.

Impact:

His company misses a savings opportunity and experiences reduced negotiating power with preferred hoteliers. 

Message:

Bob receives an email encouraging him to rebook at a preferred hotel to take advantage of negotiated rates:
Thank you for arranging your trip through CWT. Our records show you booked a nonpreferred hotel. Help us maximize savings by changing your reservation to a preferred property …

Result:

He changes his reservation to a preferred hotel, which saves his employer money and supports its supplier commitments. 

 

 

Action:

Stephanie does not book the lowest airfare available. 

Impact:

Her choice affects her company’s negotiated air contracts and savings opportunities. 

Message:

Stephanie receives an email asking her to rebook a more economical flight:

Your flight reservation exceeds the lowest available price. Please change your booking to a less expensive one if possible. Choosing the lowest fare helps us stretch our travel budget.  

Result:

Pre-ticket data triggered the email, so Stephanie is able to change her flight. Over time, her company improves travel policy compliance and controls costs through increased lowest fare acceptance.