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If you are a CWT traveler with last-minute changes while traveling:

Quickest option: Use the numbers listed in your itinerary. Even when calling outside of office hours, try contacting your servicing office in the first instance.
 

If your itinerary contains a separate emergency number, you can also use this.
 

If you have trouble accessing your itinerary, the below numbers for the 24-Hour service center can be used:
 

Europe: +44 203 353 0952 
 

Middle East & Africa: +44 203 353 0954
 

USA + Canada:
 

Corporate/Business Travelers:
 

Select the option that most closely describes your situation:
 

  • If you have an itinerary with your 1-800 number, use it — this will be fastest. If you do not have an itinerary, call your company travel department or visit your company intranet for travel procedures.
  • If you are enroute and require emergency assistance, call 1-866-361-5078.

 

Military & Government Travelers
 

  • If your travel office is open, call them— this will be fastest.
    • To find your travel office telephone number, click here. Type the agency or duty station that issues your travel orders in the Search box.
       
  • If your travel office is closed and you are enroute, use the telephone numbers below:

    • USA: 1-866-576-4635
    • Germany: 0800 826-8960
    • Italy: 800 870813
    • Belgium: 0800 72775
    • Netherlands: 0800 022-4413
    • United Kingdom: 0500 893643

Latin America:

 

  • Argentina
    Toll free within Argentina 0800-122-2980

Calls outside Argentina +5411-5555-2295
 

  • Brazil
    US 24-Hour Assistance: +55 11 3147 8000. We assign mobile phones.
     
  • Chile
    US 24-Hour Assistance: +56 (2) 2374 7730.
     
  • Colombia
    24-Hour Assistance +57 (1) 3239720. We assign mobile phones to attend all the emergencies of our clients (National service).
     
  • Mexico

    Mexico City 5241 5597 
    Outside of Mexico City (1) 800 705 8400
     
  • Peru
    Local Emergency Service: 51 1 6101621 (outside of working hours only). Available for flight departure information or delays, and emergencies.

For International Assistance:
US 24-Hour Assistance (+1) 866-361-5078.

 

Asia Pacific:

 

  • Australia, New Zealand, Singapore, Hong Kong:
    Please dial the number listed in your travel itinerary.

Alternate After-Hours service number: +63 2 459 5828
 

  • China:
    400 887 7076 - call within China
    +86 10 5929 3999 - call from overseas
     
  • India:
    1800 4190 120 – call within India
    0124 474 7475 - call from overseas
     
  • Indonesia: +62 21 2954 5635
     

  • Japan:
    Please dial the number listed on your travel itinerary, or contact your travel manager.
     
  • Malaysia: +63 2 2459 5832

     
  • Philippines: +63 2 2459 5831

     
  • Thailand: +44 (0) 203 353 0957

 

A call to the 24-Hour Service Center may result in additional cost; please verify this with your travel manager.