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CWT's Predeparture Email

Frequently Asked Questions

Overview 
With helpful interactive features and a consistent and visually appealing appearance, CWT's predeparture email automatically deploys to any traveler who makes an online or offline reservation that includes a flight with an airline offering online check-in.

 

 

General FAQs 

What is CWT's predeparture email? 
Are predeparture email messages formatted for viewing on smartphones?
 
Is it possible to see what a predeparture email looks like? 

Travel Manager FAQs 

How do CWT's predeparture email messages benefit our company? 
Is there a charge for predeparture emails? 
Does our company need to do anything to begin receiving predeparture email? 
When will our travelers start receiving predeparture email?
 
My company doesn't use CWT Portrait to manage traveler profiles. Will my travelers still receive email reminders? 

Traveler FAQs 

Why am I receiving an email called, "Your upcoming trip to…"? 
How often will I receive these email messages?
 
Can I receive predeparture emails in my native language? 
What's in it for me?
 
I changed my reservation but received an email reminder for the initial trip. Were my changes saved correctly? 
Do I need to download the CWT To Go™ app in order to receive the predeparture email reminders?
 
How do I stop receiving predeparture emails? 

Troubleshooting 

The link provided in the email for online check in does not work. What should I do? 
How do I report a broken link, bug or other problem? 
I have received some CWT predeparture email(s) in the past, but I did not receive an email reminder for my last trip. Why?

 

 

GENERAL FAQS


Q. What is CWT's predeparture email? 
A. CWT's predeparture email, a complimentary service provided to travelers who have a valid CWT Portrait profile, prompts travelers to check in for their upcoming flight. 
Triggered approximately 24 hours prior to a traveler's flight, CWT's predeparture email serves as a reminder of the upcoming trip and enhances the traveler experience by providing timely and pertinent details, such as:

 

  • Flight information, including flight and confirmation numbers, departure and arrival times, and departure and destination airports.
  • A reminder to check in for the flight, plus direct, click-thru capabilities to the airline's online check-in and free flight status.
  • Supplementary information, including Car Services (Black car, Limo), destination activities and airport parking offers, from selected travel partners. 
  • Useful information such as weather forecast and currency converter


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Q. Are predeparture email messages formatted for viewing on smartphones? 
A. Yes, predeparture emails are formatted for viewing on smartphones. 

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Q. Is it possible to see what a predeparture email looks like? 
A. Yes, see here for a preview

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TRAVEL MANAGER FAQS


Q. How do CWT's predeparture email messages benefit our company? 
A. Predeparture email:

  • Encourages travel policy compliance by helping to channel the resources travelers may use to prepare for a trip.
  • Functions with any online booking tool (OBT) or global distribution system (GDS).
  • Automatically sends messages for both online and offline reservations with more than 160 airlines that offer online check-in.
  • Increases traveler satisfaction, helping travel managers.
  • Provides opportunities to capture additional total trip savings from pre-negotiated, lower pricing for ancillary trip services.


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Q. Is there a charge for predeparture emails? 
A. No, CWT's predeparture email is included in CWT's core suite of traveler services at no additional cost. 

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Q. Does our company need to do anything to begin receiving predeparture email? 
A. Getting predeparture email requires no action on your part. The service will be automatically activated, beginning with corporate clients in the United States. 

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Q. When will our travelers start receiving predeparture email? 
A. Predeparture emails will be rolled out by country:

  • US/CA: 6th of July 2015
  • FR/UK/IE: 15th of July 2015
  • APAC (AU/NZ/HK/IN/SG/TH): 22th of July 2015
  • Rest of EMEA countries (DE/AT/BE/CH/DK/ES/LU/IT/NL/RU/SE/FI) : 7th of September 2015
  • LATAM (MX/CO/PE/BR): 14th of September 2015


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Q. My company doesn't use CWT Portrait to manage traveler profiles. Will my travelers still receive email reminders? 
A. No. CWT's predeparture email service is dependent upon CWT Portrait traveler profile information to identify the traveler and their upcoming trips. 

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TRAVELER FAQS


Q. Why am I receiving an email called, "Your upcoming trip to…"? 
A. Approximately 24 hours before a flight, CWT sends a reminder email to travelers who provided an email address in their flight details. This email provides direct Web and mobile access to online check-in service provided by the airline. This email also contains information about convenient services available at your departure or destination location. 

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Q. How often will I receive these email messages? 
A. You will receive one predeparture email reminder for any flight booked on an airline offering online check-in. 

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Q. Can I receive predeparture emails in my native language? 
A. Yes as long as the languages exists in Portrait, here is the list : EN, DE, FR, IT, ES, FI, DK, SE, NL, ES, PT.

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Q. What's in it for me? 
A. CWT's predeparture email gives you the trip information you need exactly when you need it. This helps you save time, improve productivity, lower stress and feel more satisfied. 

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Q. I changed my reservation but received an email reminder for the initial trip. Were my changes saved correctly? 
A. You may have received a reminder for a flight that you subsequently changed because the change was not yet processed by the predeparture application. Always refer to your most current itinerary details. If you need a confirmation, contact your service center. 

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Q. Do I need to download the CWT To Go™ app in order to receive the predeparture email reminders? 
A. While CWT To Go is a very useful travel app, you do not need to have the app downloaded or installed to receive the predeparture emails. In fact, you do not even need a smartphone to receive predeparture email. You do, however, need to have an email address listed in your CWT Portrait profile (and access to your email account). 

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Q. How do I stop receiving predeparture emails? 
A. You may stop predeparture email service at any time by following the detailed instructions in the first traveler email you receive or by clicking on the unsubscribe link in the footer of any subsequent predeparture email. 

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TROUBLESHOOTING


Q. The link provided in the email for online check in does not work. What should I do? 
A. Occasionally, airlines change things on their websites that cause broken links and are beyond CWT's control. To help CWT correct the issue as quickly as possible, please report the broken link by sending an email and be as specific as possible about the problem you are experiencing. If you wish to check in online, you can go directly to the airline's website. Alternatively, you can wait until you arrive at the airport to retrieve your boarding pass from the check-in counter or one of the self-service kiosks. 

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Q. How do I report a broken link, bug or other problem? 
A. To report a bug, please send an email. In your message, please write in english and be as specific as possible about the problem you are experiencing. 

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Q. I have received some CWT predeparture email(s) in the past, but I did not receive an email reminder for my last trip. Why? 
A. 1. Check your junk email folder to see if the email was filtered as spam. If so, please add cwtpredeparture-noreply@email4.carlsonwagonlit.com to your address book or list of safe senders to ensure future predeparture messages are delivered to your inbox. 
2. Make sure that your last trip was eligible to receive an email reminder. 
The itinerary must contain a ticketed flight segment. 
The airline must be one of more than 160 carriers that offer online check-in. 

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