With helpful interactive features and a consistent and visually appealing appearance, CWT's predeparture email automatically deploys to any traveler who makes an online or offline reservation that includes a flight with an airline offering online check-in.
Q.What is CWT's predeparture email? A. CWT's predeparture email, a complimentary service provided to travelers who have a valid CWT Portrait profile, prompts travelers to check in for their upcoming flight.
Triggered approximately 24 hours prior to a traveler's flight, CWT's predeparture email serves as a reminder of the upcoming trip and enhances the traveler experience by providing timely and pertinent details, such as:
Flight information, including flight and confirmation numbers, departure and arrival times, and departure and destination airports.
A reminder to check in for the flight, plus direct, click-thru capabilities to the airline's online check-in and free flight status.
Supplementary information, including Car Services (Black car, Limo), destination activities and airport parking offers, from selected travel partners.
Useful information such as weather forecast and currency converter
Q. Does our company need to do anything to begin receiving predeparture email? A. Getting predeparture email requires no action on your part. The service will be automatically activated, beginning with corporate clients in the United States.
Q. My company doesn't use CWT Portrait to manage traveler profiles. Will my travelers still receive email reminders?
A. No. CWT's predeparture email service is dependent upon CWT Portrait traveler profile information to identify the traveler and their upcoming trips.
Q. Why am I receiving an email called, "Your upcoming trip to…"?
A. Approximately 24 hours before a flight, CWT sends a reminder email to travelers who provided an email address in their flight details. This email provides direct Web and mobile access to online check-in service provided by the airline. This email also contains information about convenient services available at your departure or destination location.
Q. What's in it for me?
A. CWT's predeparture email gives you the trip information you need exactly when you need it. This helps you save time, improve productivity, lower stress and feel more satisfied.
Q. I changed my reservation but received an email reminder for the initial trip. Were my changes saved correctly? A. You may have received a reminder for a flight that you subsequently changed because the change was not yet processed by the predeparture application. Always refer to your most current itinerary details. If you need a confirmation, contact your service center.
Q. Do I need to download the CWT To Go™ app in order to receive the predeparture email reminders?
A. While CWT To Go is a very useful travel app, you do not need to have the app downloaded or installed to receive the predeparture emails. In fact, you do not even need a smartphone to receive predeparture email. You do, however, need to have an email address listed in your CWT Portrait profile (and access to your email account).
Q. How do I stop receiving predeparture emails?
A. You may stop predeparture email service at any time by following the detailed instructions in the first traveler email you receive or by clicking on the unsubscribe link in the footer of any subsequent predeparture email.
Q. The link provided in the email for online check in does not work. What should I do?
A. Occasionally, airlines change things on their websites that cause broken links and are beyond CWT's control. To help CWT correct the issue as quickly as possible, please report the broken link by sending an email and be as specific as possible about the problem you are experiencing. If you wish to check in online, you can go directly to the airline's website. Alternatively, you can wait until you arrive at the airport to retrieve your boarding pass from the check-in counter or one of the self-service kiosks.
Q. How do I report a broken link, bug or other problem?
A. To report a bug, please send an email. In your message, please write in english and be as specific as possible about the problem you are experiencing.
Q. I have received some CWT predeparture email(s) in the past, but I did not receive an email reminder for my last trip. Why?
A. 1. Check your junk email folder to see if the email was filtered as spam. If so, please add firstname.lastname@example.org to your address book or list of safe senders to ensure future predeparture messages are delivered to your inbox.
2. Make sure that your last trip was eligible to receive an email reminder.
The itinerary must contain a ticketed flight segment.
The airline must be one of more than 160 carriers that offer online check-in.