Virtual technology provides viable alternatives to face-to-face meetings, while offering greater sustainability and cost effectiveness. Current solutions include live streaming, telepresence and web meetings, and in the future could include holograms, tele robotics and other technology.
Travel agents are used to holding options for travellers, but now travellers can do it themselves for their leisure bookings and a growing number of other products and services.
As regulation reinforces traveller rights, insurance compensation claim assistance is a growing business. In addition, classic travel insurance is being updated with apps and automation.
Peer-to-peer networks linking individual suppliers to buyers have expanded into a multitude of areas. Desk and office sharing are among those relevant to business travel.
A growing market is services that make travellers’ lives easier when their trips are disrupted.
Virtual concierges analyse customers’ needs using cognitive computing technology (artificial intelligence), sometimes assisted by a human touch, and offer personalised recommendations. Immediate assistance provided online by real or virtual assistants is becoming increasingly common. In a world where iPhone users are used to talking to Siri in near real-time, the key to these services is a fast response and 24/7 availability.
International VAT reclaim has traditionally required a labour-intensive paper trail. Now companies are offering cloud-based end-to-end automated services to simplify travellers’ claims and ensure prompt reimbursement.
Meetings and events management is increasingly technology driven. New solutions are offered at every step, from RFP management and venue sourcing to mobile solutions for a better attendee experience.
Be aware of emerging trends and quickly assess what opportunities they will bring, and deploy speedily where relevant.
Make sure your policy can adapt to meet the evolution.
Ensure users have devices that allow them to use the new technologies.
With more services and information being delivered via mobile devices, controls and processes should be put in place in case of loss or theft. For example, with iOS, using Find My Phone enables users to put the their device in lost mode to prevent others from accessing content including Apple Pay or Wallet data.