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TECHNICAL ASSISTANCE

Need help with your app or booking tool?

If you are a CWT traveler and need assistance with our online services, please read the Assistance with Online Tools FAQ or contact the Technical Services Helpdesk

 

Telephone: 27 11 628 2388

For online technical queries email Online@carlsonwagonlit.co.za

For portrait technical queries email Portrait@carlsonwagonlit.co.za 

 

When contacting the support teams, please do not forget to provide some few but key details that will facilitate the support process and reduce the time to solve: your Last and First name, your Company Name, the impacted tool and a short description of inquiry *, date and time the issue occurred. 

*screenshots of errors are also suggested.